At Serengeti, we realize that most law departments don't have the time or staff to devote to a lengthy implementation. That's why we've developed an implementation process that allows us to configure the system, convert data from an existing source, train all users, and connect all law firms in around three months for large law departments—much less for smaller departments.
CUSTOMER INSIGHTQuestion: How much time did it take and what was the effort involved in getting started on the Serengeti system?James Sheets of Resun Leasing - Small Law Department It probably took 2 or 3 weeks. We did not have much data to be converted over and there was only one person who needed to be trained, and that was me. So it was a very, very easy process. Geneva Gilbertson of Sierra Health - Medium Law Department Here at Sierra, it probably took a total of two and a half weeks because I was the only one working to get the fields in our database in alignment with those of Serengeti prior to the conversion – and that included 6 years accumulation of data being converted. Lynn Molfetta of American Express - Large Law Department We were on Corporate LawPack and we had created matters over the years and never closed them. Once we decided when the cut-off date was and how many matters were going to be converted, it took us 2 to 3 months because we have, as you can well imagine, a lot of law firms, and a lot of attorneys. All of our attorneys are using it, and a lot of people needed to get trained. We felt that with the size of American Express 2 to 3 months was an aggressive timeframe, but we were able to meet that.
Electronic Invoicing - It's not just for large law departments |
Single Point of Contact for setup and On-going Support
To start the implementation process, we assign each company a Client Relationship Manager to guide them through the setup process. Once implementation is complete, the Client Relationship Manager remains the law department's primary point of contact for on-going support. Rather than shuffling customers from one support person to another, Serengeti ensures that the person who knows your department the best is always available to help.Large Law Department Profile
press release - Amazon.com
A recent large law department installation involved more than 300
in-house users, and 500+ firms in 75 countries. We set up the
system; completed training for both in-house and firm
users; and fully implemented e-billing, collaboration, and
reporting in less than three months. This process included
conversion of historical data from their previous
matter management system (LawPack ).For large law departments, Serengeti is the easiest to implement, most cost-effective system to manage legal teams worldwide. Some of the world's largest law departments have chosen Serengeti to manage their legal work with all of their hundreds of law firms. Unique features of benefit to large law departments include: foreign currency conversions, law department practice group organization, automatic allocation of bills across multiple cost centers, flexible reporting, and sophisticated law department budget tracking.
Small Law Department Profile
press release - FMC Technologies
Although small law departments face challenges similar to larger law departments when managing work with outside counsel, they often believe that they can’t afford the time or expense of matter management or e-billing systems. While it is true that many such systems only make sense for the Fortune 500, Serengeti’s unique design and pricing make it the most cost-effective option for small law departments (some with a single lawyer). If your law department is spending more than $500,000 per year on outside counsel, Serengeti can more than pay for itself in the savings generated from e-billing and budgeting alone. Small law departments appreciate the quick, low effort implementation, reasonable all-inclusive monthly fee based upon their lower volumes of work, and no charges to their law firms. They also appreciate access to the Tracker Worldwide Directory of law firms, which allows them to quickly search for the right firm for each project from all of the firms connected to Serengeti, and to add them to their panel with a single click.
DATA CONVERSION FROM ANOTHER SYSTEMSerengeti has an experienced staff of IT professionals who will manage the entire process of converting data from your database/spreadsheet or another vendor's system. To date, Serengeti has moved clients off of the following systems:
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CUSTOMER INSIGHT - Kruger Products"As a sole in-house practitioner in Ontario, Canada, I had a unique set of requirements for managing my busy legal practice. Serengeti made it seamless to integrate my outside counsel, both in Canada and internationally, so that they could input matter information for me. As a result, I was able to implement the system in less than three weeks and now have all my legal files and related expenses at my fingertips. Serengeti is an excellent fit for law departments with a global reach like mine!”Alex Teijeira Director, HR and Legal Counsel Kruger Products Limited |
COMPLETE
• Serengeti connects 100%of your firms, large & small,
domestic & international.
EFFICIENT
• Implementation usually laststhree months for large legal
departments, less for small
legal departments.
CONVENIENT
• 60 minute live trainingsessions are offered four
times weekly; online tutorials
are also available.
QUICK
• Serengeti can upload datafrom your current database
or other matter management
system.
